OCCUPATIONAL DESCRIPTIONS  

          Pertaining to each occupational title listed for the program courses, you will find below the complete "Occupational Description" from the Occupational Employment Statistics Survey (OES), and corresponding SOC/O^*NET code.  Published by the State of California/Employment Development Department's Labor Market Information Division, the OES provides a general overview of job classifications and typical job duties.  Related OES job titles are cross-referenced in the occupational descriptions; more information about those additional jobs can be found in the OES which is available for review at SFVS.  Because of changing technology and local job market variations, the OES occupational descriptions may at times be somewhat outdated or inaccurate.  For clarification and more information, please consult with your SFVS Placement Specialist.

COMPUTERS PLUS! Office Skills Training

  Basic Office Course  

SOC/O^*NET CODE:  43-4170             OES CODE:  55305

RECEPTIONISTS AND INFORMATION CLERKS

Answer inquiries and obtain information for general public (e.g., customers, visitors, and other interested parties). Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization; or services in a hotel. May perform other clerical duties as assigned. Exclude Receptionists who operate switchboards.

 

SOC/O^*NET CODE:  43-9050             OES CODE:  57302

MAIL CLERK AND MACHINE OPERATORS, EXCLUDES POSTAL SERVICE

Prepare incoming and outgoing mail for distribution. Use hand or mail handling machines to time stamp, open, read, sort, and route incoming mail; and address, seal, stamp, fold, stuff, and affix postage to outgoing mail or packages. Duties may also include keeping necessary records and completed forms.

 

SOC/O^*NET CODE:  43-4090             OES CODE:  55335

CUSTOMER SERVICE REPRESENTATIVES

          Alternative Titles:  Customer Service Specialist, Post Exchange.

Interview applicants for water, gas, electric, or telephone service. Talk with customer by phone or in person and receive orders for installation, turn-on, discontinuance, or change in services.

 

SOC/O^*NET CODE:  43-9050             OES CODE:  53805

RESERVATION & TRANSPORTATION TICKET AGENTS

          Alternative Titles:  Passenger Agent, Passenger Booking Clerk, Reservation Clerk, Ticket Clerk, Ticket Seller.

Make and confirm reservations for passengers and all tickets for transportation agencies such as airlines, bus companies, railroads, and steamship lines.  May check baggage and direct passengers to designated concourse, pier, or track.  Exclude workers selling tickets for subways, city buses, ferryboats and street railways. 

 

SOC/O^*NET CODE:  43-4181             OES CODE:  49026

TELEMARKETER

          Alternate Titles:  Telephone Solicitor, Telephone Sales Representative.

Solicit (outbound calling) or receive (inbound calling) orders for goods or services over the telephone; sell goods or services door-to-door or on the street.

 

SOC/O^*NET CODE:  43-9040     OES CODE:  53808

MOTEL, RESORT DESK AND HOTEL DESK CLERK     

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

COMPUTERS PLUS! Office Skills Training Program

General Office Course

 

SOC/O^*NET CODE:  43-9060             OES CODE:  55347

GENERAL OFFICE CLERKS

Perform duties too varied and diverse to be classified in any specific office clerical occupation. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of bookkeeping, typing, stenography, office machine operation, and filing.

 

SOC/O^*NET CODE:  43-4170             OES CODE:  55305

RECEPTIONISTS AND INFORMATION CLERKS

Answer inquiries and obtain information for general public (e.g., customers, visitors, and other interested parties). Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization; or services in a hotel. May perform other clerical duties as assigned. Exclude Receptionists who operate switchboards.

 

SOC/O^*NET CODE:  43-4070             OES CODE:  55321

FILE CLERKS

File correspondence, cards, invoices, receipts, and other records in alphabetical or numerical order or according to the filing system used. Locate and remove material from file when requested. May be required to classify and file new material.

 

SOC/O^*NET CODE:  43-9021             OES CODE:  56017

DATA ENTRY KEYERS

Operate keyboard or other data entry devices to prepare data processing input on cards, disk, or tape. Duties include coding and verifying alphabetic or numeric data.

 

SOC/O^*NET CODE:  43-9022             OES CODE:  55307

WORDPROCESSORS AND TYPISTS

Use typewriter or word processing equipment to type letters, reports, forms, or other straight copy material from rough draft, corrected copy, or voice recording. May perform other clerical duties as assigned. Exclude Keypunchers, Secretaries, and Stenographers.

COMPUTERS PLUS! Office Skills Training Program

    Advanced Office Course

 

SOC/O^*NET CODE:  43-6014             OES CODE:  55108

SECRETARY

Relieve officials of clerical work and minor administrative and business details by scheduling appointments, giving information to callers, taking dictation, composing and typing routine correspondence (using typewriter or word processor), reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties.

 

SOC/O^*NET CODE:  43-6011             OES CODE:  39999

ADMINISTRATIVE ASSISTANT

Provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. May also train and supervise lower-level clerical staff.

 

SOC/O^*NET CODE:  43-9022             OES CODE:  55307

WORDPROCESSORS AND TYPISTS

Use typewriter or word processing equipment to type letters, reports, forms, or other straight copy material from rough draft, corrected copy, or voice recording. May perform other clerical duties as assigned. Exclude Keypunchers, Secretaries, and Stenographers.